Experto Card Lounge

Privacy Policy & casino

Experto Card Lounge is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our venue. Offline poker nights feature Texas Hold'em tournaments, chip buy-ins, a dedicated card room, high roller tables and classic poker tables — chips only on the felt.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all personal information collected through our website, in person, over the phone, or via email.

Our venue is located at 1 Harbour Street, Sydney NSW 2000, Australia. You can reach our privacy team at [email protected].

Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, email address, phone number, postal address.
  • Booking information: reservation details, dining preferences, special requests.
  • Technical data: IP address, browser type, device information, pages visited, and referring URLs.
  • Communication records: correspondence via email, phone, or contact forms.

We collect information only as necessary to provide our services. We do not collect sensitive information unless required by law.

How We Use Your Information

We use your personal information for the following purposes:

  1. To process and manage table bookings and reservations.
  2. To respond to inquiries and provide customer support.
  3. To improve our website, services, and customer experience.
  4. To send promotional communications, if you have opted in.
  5. To comply with legal and regulatory obligations.

We do not sell your personal information to third parties. We do not use personal information for online gambling or chips transactions.

Disclosure of Information

We may disclose your personal information to:

  • Service providers who assist with website hosting, email delivery, and booking systems.
  • Professional advisers such as lawyers and accountants, where necessary.
  • Government or regulatory bodies if required by law.

We require third parties to protect your information and use it only for specified purposes. We do not disclose information for marketing purposes without your consent.

Data Security and Retention

Security Measures

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.

  • Encryption of data in transit and at rest.
  • Access controls and regular security reviews.
  • Staff training on privacy obligations.

No method of transmission over the internet is 100% secure, but we strive to protect your data.

Retention Period

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Booking records are kept for 12 months after the reservation date.
  • Marketing contact details are kept until you unsubscribe.

We securely delete or anonymize information when no longer needed.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.

  • Essential cookies: necessary for website functionality.
  • Analytics cookies: help us understand how visitors use the site.
  • Preference cookies: remember your settings and choices.

You can control cookies through your browser settings. For more details, see our Cookie Policy.

Your Rights and Choices

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Opt out of marketing communications at any time.
  • Make a complaint about how we handle your information.

To exercise these rights, contact us at [email protected].

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

We aim to respond to privacy inquiries within 30 days.